WARNING TO ALL PINOY CALL CENTER PEEPS: RAGE INDUCING

I was about to go to sleep when I spotted this link posted by an friend on FB who’s still circulating in the call center/BPO industry in the Philippines:

Since I’ve made some rounds in some call centers, yes, I admit, I’ve had bad moments in dealing with customers, especially irate ones but, I NEVER DID SUCH A THING LIKE HE DOES ON THE VIDEO. It’s not that I’m bragging but every call/email/chat conversation that I had while I was with these BPOs, I made it a point that I don’t make buffoons/idiots out of my customers. Why? Because I also think of what will be the general impression of these foreign customers about us, Filipinos. The Indians have already made an impression, and boy, sad to say, their unique accent has become a bane to general customers who contact customer service lines. So far, it’s either a native English-speaking agent or a Filipino with a flexible tongue that they want to speak to them on the line.

If this dude wants some attention, he should have joined a reality show instead. That’s almost positive notoriety plus the money that comes with it. Hate to say this, but I’m sure his act would inevitably backfire. I don’t think call centers/BPOs would seriously hire/sign him in the same fashion as that of Justin Bieber and Charice Pempengco who won fame and wealth just through a simple YouTube upload. Sorry, but such act won’t work wonders for you. Yes, you will be well-known but it will, most likely, result in a mass  blacklist of you in all the other companies you haven’t applied to and job loss to you.

Let’s put it this way, if I’m the HR manager who happen to saw this clip and your Facebook page in which you’re bragging about it, then lo and behold, you are applying to me as a rep, this is what I’d think, “If you’ve managed to do it in you’re previous company, I wouldn’t be surprised if you do it again to us. I’d rather send you away than lose business with you around.”

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PS: the original video was set to private mode by the original uploader but somebody managed to extract it beforehand and it is still very active….